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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Coms Work collects protects and uses personal data. Coms Work is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Coms Work Collect?
Coms Work needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Coms Work also has access to personal data that is generated over the Coms Work network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Coms Work may also collect financial information about Coms Work customers and end users from third parties to enable Coms Work to assess its risks in granting credit terms and contact information about organisations Coms Work considers may be interested in Coms Work products and services.
How Does Coms Work Obtain Personal Data?
Coms Work obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Coms Work web site) from third party list brokers from resellers who pass on personal data to Coms Work about end users and directly from the Coms Work network.
How Does Coms Work Use The Personal Data That It Holds?
Providing and Improving the Coms Work Service
Most of Coms Work use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Coms Work may also use personal data to improve on the level and type of service Coms Work offers to its customers. As part of this interest in improving the service provided Coms Work may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Coms Work may from time to time inform its customers end users and potential customers about Coms Work and Coms Work affiliate products and services and other information Coms Work feels may be of interest. Customers and other recipients of information from Coms Work may indicate at the time they first place an order with Coms Work whether or not they wish to receive such information or at any later time by simply contacting Coms Work.
To Whom Does Coms Work Disclose Personal Data?
Coms Work will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Coms Work does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Coms Work is under an obligation by law to disclose personal data or where Coms Work has contracted with third parties to assist in providing services to Coms Work customers such as for delivery installation and systems support services.
How Does Coms Work Protect the Personal Data it Holds?
Coms Work takes customer confidentiality and security very seriously. Coms Work has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Coms Work. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Coms Work will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Coms Work Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Coms Work specific rights to access and rectify personal data held about them. These include the right to:
obtain from Coms Work for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Coms Work regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Coms Work regarding the personal data held about them or has any other question about Coms Work data privacy procedures they should send a letter to the directors of Coms Work.
Policy Updates
As part of Coms Work commitment to compliance with data privacy requirements and to reflect changes in Coms Work operating procedures Coms Work may the terms of this policy from time to time and will post the revised policy on this website.
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